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Technical Account Manager

Connecting with clients to work closely to understand their infrastructure and work on day today issues. Fulfill all requirements and needs and also work on up-selling. 



  • Required Educational Qualification :
    Bachelor's degree in computer science, networking, IT engineering or similar is a must.
  • Certifications :
    1. Project Management Professional (PMP) / PRINCE II certification 2. Up to date and relevant ITIL certification 3. VMware Certified Professional / Advance Professional 4. MCSA / MCSE / MCITP 6. RHCE or equivalent 7. Citrix Certified Professional/ Expert Virtualization (CCP-V) 8. Citrix XenServer Certified (CC-XenServer) 9. Amazon Certified Professional 10. Google Certified Professional
  • Work Type :
  • Work Experience (in Years):
    3-5+ years
  • Job Location :
Job Description:

1. Provide project leadership, coordination, and architectural guidance for the customer’s major ESDS
2. Manage and own competing requests across multiple client engagements.
3. Provide clear and constructive product feedback to product management teams based on customer 
used-cases and requirements.
4. Should be able to manage and lead people to complete projects and accomplish company goals.
5. Leading and participating in meetings at the operational and project level, and providing continuous 
feedback on project status.
6. Manage high priority tasks, enhancements and/or bugs related to assigned projects.
7. Should have Excellent communication skills and work well with Team.
8. Should have good issue resolution and people management skills.
9. Taking ownership after kick-off meet & manager end to end project to meet the deadlines.
10. Excellent communication, presentation, and interpersonal skills including the ability to interact, 
communicate, and build relationships with all levels of personnel from administrators to CxO levels.
11. Must be a fast learner with the ability to explain technical concepts to a variety of audiences.
12. Taking ownership after kick-off meet & manager end to end project to meet the deadlines. 

1. Bachelor's degree in computer science, networking, IT engineering or similar is a must. 
2. Knowledge in the latest technology trends with 2 to 3 years of relevant experience.
3. Technical Skills Sound knowledge on Cloud Computing, Windows, Unix, Networking, Storage, Mailing 
Solution, Security Solutions & Concepts
4. Likeness for technology, networking, gadgets among other things. Business-oriented, Dynamic, Highly 
responsible, Proactive & Team Player.
5. Maintain high-level technical knowledge of cloud platforms and solutions 


Desired Skills & Experience:

Key Attributes: 

1. Willing to work in 24x7 environment.
2. Process driven, operationally focused Professional and positive, with outstanding customer-facing practices
3. Analytical and diligent, with great attention to detail
4. Resilient: ability to cope successfully under pressure and with shifting priorities
5. Effective collaborator and communicator at all levels
6. Self-motivated and self-sufficient enthusiastic team player, able to work on own initiative
7. Assertive, adaptable, collaborative and creative
8. Can-do attitude, willing to go the extra mile
9. Awareness: in touch with the day-to-day challenges of the Team
10. Consistently follows-up and follows-through on delegated tasks and action
11. Have a strong understanding of incident SLA management & ITIL concepts.